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Global Operations Manager (m/f)

Vollzeit · Berlin

Über uns
Helpling ist Europas führender Marktplatz für haushaltsnahe Dienstleistungen, mit dem Sitz im Herzen Berlins. Unsere Vision ist es, haushaltsnahe Dienstleistungen so einfach und transparent wie möglich zugänglich zu machen. Zeitintensives Suchen nach einer Reinigungskraft gehört von nun an der Vergangenheit an: Kunden können über die Website oder App in weniger als 60 Sekunden eine geprüfte und versicherte Reinigungskraft buchen. Darüber hinaus vermittelt Helpling über Partnerunternehmen weitere haushaltsnahe Dienstleistungen, wie z. B. professionelle Fensterreinigung, Möbelaufbau oder Malerarbeiten.
Gegründet wurde Helpling im Januar 2014 von Benedikt Franke und Philip Huffmann. Zu unseren Investoren gehören mitunter Internet-Pioniere wie Rocket Internet, Mangrove Capital und Lakestar. Helpling ist in 9 Ländern vertreten: Australien, Deutschland, Frankreich, Großbritannien, Irland, Italien, Niederlande, Singapur und in den Vereinigten Arabischen Emiraten (VAE).
Deine Aufgaben
We are offering a truly exciting opportunity to work on global scale as as Global Operations Manager (m/f). 

  • You develop a deep understanding of the business, processes and tools to monitor current performance, identify opportunities and derive recommendations for the country teams 
  • You work with BI on in-depth analysis of Operations processes and performance, create, implement and maintain meaningful KPI dashboards
  • You implement global quality assurance measures and procedures
  • You implement regular check-ups with country teams to monitor current performance, benchmark their KPIs and discuss priorities and initiatives
  • You set goals and priorities with local teams to create a global Ops focus plan in line with global strategy and product focus
  • You create and manage global Operations policies and guidelines and drive knowledge management initiatives globally to ensure all Operations teams understand processes and priorities
  • You collaborate with Product on global initiatives, align priorities and support product with feedback from local and global Operations team
  • You act as an advisor to local country management team on current initiatives and priorities
Dein Profil
  • You have graduated from a top university with a degree in business, finance or similar fields
  • You are keen on working in a fast moving and high-performance environment and have already gained first work experience in startups, consulting, banking or venture development.  We will also consider top graduates with significant and relevant internship experience
  • You have superior analytical skills and the ability to translate data results into actionable insights 
  • You have the desire and the ability to drive continuous improvement 
  • You are action-oriented and capable of handling multiple priorities and projects efficiently and progress-driven 
  • You are fluent in English written and spoken, German skills are a plus
  • You are able to collaborate with different personalities globally of all hierarchy level and across departments
Was wir Dir bieten
  • Helpling is one of the most exciting startups in the heart of Berlin with a disruptive product and well backed by investors of international renown
  • You will work in an international team with flat hierarchies and short communication channels in which your work can have a real impact for Helpling everyday
  • We support your personal and professional development with challenging projects, a personal conference budget and discounts on our platform
  • Free drinks, fruits and cereals, office parties, team events, BBQs, dance into the morning events, kicker & table tennis
For this role, we are looking for an excellent candidate who has extensive work experience from a previous position in this field. If your profile matches our requirements, we are looking forward to receive your convincing application (resume, cover letter, references and certificates) including your availability and salary expectations.

Hallo, schön, dass Du da bist!

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